Security Center

These tips can help protect your account when using a shared or public computer.

• Don't check the "remember my ID on this computer" option for any website.
• Always sign out of any logged-on session when finished.
• Watch for onlookers or "shoulder surfers" who may be watching as you type passwords.
• Clear browsing data to ensure others cannot view your browsing history (See your web browser Help Guide for details on how to clear cache).

Computer Protection

• Keep antivirus and other installed software current with the latest security updates.
• Be careful when opening email attachments. Scan them with antivirus software before opening if possible.
• Don't install unfamiliar programs. Only obtain software from trusted sources.
• Don't click on pop-ups to close them. Instead press Ctrl+W (for Windows operating systems) to safely close them out.
• Call a professional if you think your computer is infected.

Public Networks

• Assume any information sent can be read. Always use encrypted websites for communication on public networks.
• Look for “https://” versus "http://" in the URL. The “s” indicates that the connection is secure.
• Refrain from entering personal information or discussing personal matters on public internet access such as those found in coffee shops, airports and hotels; others may be able to view your comments and information.
• If you must use a public network, when possible use a Virtual Private Network (VPN) connection to help ensure privacy of your information.

• Never enter personal information on websites that you do not trust nor provide personal information to people that you do not know in person, via email or over the phone unless you initiated the contact and are sure of with whom you are dealing. Fraudsters will often pose as representatives of your bank, credit card company or other service providers you deal with. Email scams will often create a sense of urgency for you to respond or advise that you will lose access if you do not provide your information. We will never contact you unsolicited to request your personal information.
• If you have a security concern regarding one of your accounts or believe your Personally Identifiable Information (PII) has been compromised, please contact us by phone immediately. A representative will assist you in addressing your concerns. If this is after business hours or you cannot contact us via phone,please complete our Fraud Reporting form and we will review your account and have someone contact you. Please go to the contact us page for other available contact options. 
• Review statements and credit reports frequently to identify suspicious activity.
• Keep your information on the internet private. Don't post private information on social media sites.
• Don’t respond to chain emails, unsolicited emails or emails from unknown people. Don’t link to websites within emails as they may be decoy sites with a goal of capturing your personal information.
• If you believe your identity has been compromised, contact us, the Federal Trade Commission, and your other financial institutions.
• If you believe your email account has been hacked, notify us and your other financial institutions to protect your accounts.  

• All access to the website is encrypted to protect your information from snooping.
• Industry-leading security systems are in place to monitor and alert us to possible suspicious events.
• AIG Retirement Services complies with all regulations related to data security.
• User names and strong passwords are required to log in to AIGRS.com.  Session timeout occurs after a period of inactivity.
• AIG Retirement Services uses anti-virus and anti-malware software to protect data and continuously updates such software.
• AIG Retirement Services maintains and monitors secure firewalls.
• Communication from AIG Retirement Services containing sensitive information is secure.
• Customers are required to complete a security profile in order to update their communication preferences. A customer must accurately answer such security questions before making updates to preferences.

• Be wary of email or instant messages asking you to sign in or enter private information into a website.
• If unsure about the legitimacy of a trusted site, you should manually type a known trusted URL into the address bar of the browser.
• Look for incorrectly spelled words or other clues that the site or email may not be legitimate.

• Download apps from trusted locations such as Apple or Google application stores.
• Treat smartphones and tablets with the same level of security as you would with a personal computer.
• Use security tools such as antivirus and firewall software when possible, and keep them up to date to help protect your mobile devices.
• Use the lock function on your mobile device.
• Change your passwords often and use a strong password (combination of both uppercase (A-Z) and lowercase (a-z) letters, numbers (0-9), and/or special characters. (@ . _).  Do not use the same password across multiple sites or devices.
• Never share your login credentials or passwords.

• If you have a security concern regarding one of your accounts or believe your Personally Identifiable Information (PII) has been compromised, please contact us by phone immediately at 1-800-448-2542. A representative will assist you in addressing your concerns.
• If you need to report a security issue after business hours, or you cannot contact us via phone, please complete this form so we can review your account and have someone contact you. To find all our available contact options, please visit our Contact us page.

We invite and encourage you to communicate with us. Please understand that assistance using a very public channel such as Facebook can only go so far. We cannot respond to comments or concerns directly. If you have questions or need customer service, please call our Client Care Center at 1-800-448-2542 and one of our customer service representatives will be glad to help you. All commentary and posts are monitored during normal business hours. Any disruptive, inappropriate, offensive or off-topic posts may be removed at the sole discretion of AIG Retirement Services.

AIG Retirement Services reserves the right to remove and permanently ban abusers of the House Rules.

Comments posted by fans do not represent the opinions of AIG Retirement Services.